Welcome to my store. These Terms of Service explain the conditions that apply when you access our website, browse our products, or place an order through our online store.
By using this website, you agree to follow these Terms and any other policies referenced on our website.
1. Using Our Website
You may access and use our website for personal and lawful purposes.
You agree not to misuse the website, interfere with its normal operation, attempt to access restricted systems, or use the website in a manner that violates applicable laws or regulations.
We may limit or suspend access when reasonably necessary to protect the website, customers, or our business operations.
2. Eligibility and Customer Responsibility
When placing an order, you are responsible for providing information that is accurate, current, and complete.
This includes your name, contact information, billing details, and delivery address.
You are also responsible for reviewing your order information before submitting payment.
3. Product Listings
We make reasonable efforts to present product information as accurately as possible.
Descriptions, photographs, colors, measurements, specifications, packaging, and other product details may differ slightly from the physical merchandise due to screen settings, product variations, manufacturer updates, or other circumstances.
The current product listing should be reviewed before purchase.
4. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the item will remain available until checkout is completed.
If an item becomes unavailable after an order is submitted, we may contact you regarding the affected product or cancel the applicable portion of the order.
If payment has already been collected for a cancelled item, the applicable amount will generally be refunded.
5. Prices and Taxes
Prices displayed on our website are generally stated in U.S. dollars (USD).
Prices and product availability may change without prior notice.
Applicable taxes, shipping charges, discounts, and the final order total will be shown during checkout when applicable.
Customers should review the complete purchase summary before submitting an order.
6. Placing an Order
When you submit an order, you are requesting to purchase the products selected at checkout.
An order confirmation may be sent to your provided email address after successful submission.
We reserve the right to review or decline an order when reasonably necessary, including circumstances involving payment problems, suspected fraud, inventory limitations, technical errors, or inaccurate information.
7. Order Acceptance
Receipt of an order confirmation does not necessarily guarantee that every item will ultimately be available for fulfillment.
If an order cannot be fulfilled, we will make reasonable efforts to notify the customer.
Any payment collected for an order or item that is cancelled will generally be returned to the original payment method.
8. Payment
Payment must generally be successfully authorized before an order can be processed.
The payment methods displayed at checkout are the methods currently available for the transaction.
Payments may be processed by independent third-party payment providers.
Please refer to our Payment Policy for additional information.
9. Shipping
my store currently ships to addresses within the United States.
Orders generally require 1–2 business days for preparation after payment confirmation, followed by an estimated 4–6 business days of standard carrier transit.
The combined estimated delivery period is approximately 5–8 business days.
These are estimates only and do not constitute a guaranteed delivery date.
10. Delivery Information
Customers are responsible for providing a complete and accurate shipping address.
If incorrect or incomplete information results in a delivery problem, additional arrangements may be necessary.
Once a package has been transferred to a carrier, delivery timing and routing may be affected by circumstances outside our direct control.
11. Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund Policy.
Eligible products may generally be returned within the applicable return period and must satisfy the stated return conditions.
Customers should contact us before sending merchandise back.
12. Cancelling an Order
If you wish to cancel an order, please contact us promptly.
We will make reasonable efforts to process cancellation requests received before fulfillment or shipment.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
13. Customer Communications
When you provide an email address or telephone number, we may use it to communicate with you about your order, account, delivery, payment, return, refund, or other service-related matters.
If promotional communications are available, you may generally opt out using the instructions provided in the communication.
14. Prohibited Activities
You may not use our website to:
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Conduct fraudulent transactions
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Provide false or misleading information
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Violate applicable laws
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Attempt unauthorized access to website systems
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Introduce malicious software or harmful code
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Disrupt website functionality
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Scrape or collect website information through unauthorized methods
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Misuse another person's personal or payment information
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Impersonate another person or entity
We may take appropriate action when prohibited conduct is identified.
15. Intellectual Property
Content displayed on the website, including text, images, graphics, logos, layouts, and other materials, may belong to my store or its respective licensors.
You may access and view website content for personal shopping purposes.
Unauthorized copying, redistribution, modification, or commercial use of protected website content is not permitted unless appropriate permission has been obtained.
16. Third-Party Services
Some functions of our website may depend on third-party services.
These may include payment processing, shipping, analytics, hosting, advertising, communication, fraud prevention, or other technical services.
Third-party providers may have separate terms and privacy practices that apply to their services.
17. Website Availability
We make reasonable efforts to maintain access to our website, but we cannot guarantee that the website will always be available or operate without interruption.
Maintenance, technical problems, service provider issues, security concerns, or other circumstances may temporarily affect website availability.
18. Errors and Corrections
Although we attempt to maintain accurate information, occasional errors may occur.
These may involve product descriptions, prices, availability, images, shipping information, or other website content.
We may correct errors or update information when identified.
If an error materially affects an order, we may contact the customer or cancel the affected transaction.
19. Disclaimer
To the extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms is intended to remove consumer rights or legal protections that cannot be excluded under applicable law.
20. Limitation of Liability
To the extent permitted by applicable law, my store will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase of products through our website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
21. Privacy
Personal information collected through our website is handled according to our Privacy Policy.
By using our website, you acknowledge that information may be collected and processed as described in that policy.
22. Applicable Law
These Terms are governed by the applicable laws of the State of Florida and the United States, except where applicable law requires otherwise.
Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to them.
23. Policy Updates
We may revise these Terms when necessary to reflect changes to our website, services, business operations, or legal requirements.
The updated version will be posted on this page. Continued use of the website after changes become effective may constitute acceptance of the revised Terms to the extent permitted by law.
24. Contact Information
For questions regarding these Terms, orders, products, or store services, please contact:
my store
1534 Howland Blvd
Deltona, FL 32738
United States
Phone: +1 386-320-4559
Email: support@ourbanvella.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.