Refund Policy

At my store, we want you to have a clear understanding of your options if a purchase does not work out as expected. This policy explains our return eligibility, exchange process, refund procedures, and the steps to take when there is a problem with an order.

30-Day Return Period

Eligible purchases may be returned within 30 calendar days from the date the order was delivered.

For a qualifying standard return, customers may request a refund or exchange without being required to provide a specific reason.

The product must satisfy the applicable return requirements outlined below.

Condition of Returned Products

To help ensure a smooth return review, merchandise should be returned in its original condition.

Where applicable, please include:

Original packaging
Included accessories and components
Product documentation or materials supplied with the item
Proof of purchase or order information

Products that have been substantially used, altered, damaged through customer handling, or returned without essential components may not qualify for a standard return.

How to Request a Return

Please contact my store before sending any merchandise back.

Your request should include your order number and the product you wish to return. If the request concerns damage, a defect, or an incorrect item, please provide a description of the issue.

We may request photographs or other information when necessary to review the request.

Once the return is approved, we will provide the appropriate return instructions.

Return Shipping

For an approved eligible return, my store will provide a prepaid return shipping label where applicable.

For qualifying returns involving damaged, defective, or incorrectly supplied merchandise, return shipping will generally be arranged at our expense.

Other discretionary return situations may have different shipping arrangements, which will be communicated during the return process.

Items Not Covered by Standard Returns

Certain products may not be eligible for discretionary returns, including:

Custom-made or personalized products
Items clearly identified as Final Sale
Clearance merchandise designated as non-returnable
Gift cards
Opened items that cannot reasonably be returned because of hygiene or safety considerations

These exclusions do not affect any rights that cannot legally be waived under applicable law.

Damaged Items

If an item arrives damaged, please contact us promptly after delivery.

Please retain the product, packaging, shipping label, and other relevant materials until the matter has been reviewed.

Photographs may be requested to help us assess the condition of the shipment.

Depending on the circumstances, we may arrange a replacement, exchange, or refund.

Defective Merchandise

If a product does not function as reasonably expected because of a defect, contact our support team with your order information and details of the problem.

We may request additional information or photographs before determining the appropriate resolution.

Incorrect Items

If the product delivered does not match the item shown on your order, please notify us as soon as possible.

Provide your order number and information about the product received. If the discrepancy is confirmed, we will provide the applicable return or replacement instructions.

Incomplete Orders

If your shipment appears to be missing a product, accessory, component, or other item that should have been included, contact us with the relevant order information.

We will review the order details and assist with the appropriate resolution.

Exchange Requests

Customers may request an exchange for an eligible product within the applicable return period.

Exchanges are subject to replacement inventory being available.

If the requested replacement is unavailable, we may offer an eligible refund instead.

Return Review

After an approved return reaches the designated return location, the merchandise may be inspected.

The review is intended to confirm that the returned product meets the applicable conditions.

Once the review is completed, we will proceed with the approved refund or exchange.

Refund Method

Approved refunds are generally credited to the original payment method used for the purchase.

We normally do not transfer refunds to a different payment method unless required or permitted by the circumstances.

Refund Timing

After my store processes an approved refund, the customer's bank, card issuer, or payment provider may require additional time to post the credit.

Please allow approximately 5–10 business days after processing for the refund to appear in your account.

The exact timing depends on the financial institution or payment provider.

Partial Refunds

If only some products in an order qualify for a refund, we may issue a refund for the eligible items rather than the entire order.

Where permitted, the refund amount may also be adjusted if returned merchandise is incomplete or does not satisfy the stated return conditions.

Cancelling an Order

If you want to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to honor cancellation requests received before the order enters fulfillment or is shipped.

Once an order has been dispatched, cancellation may no longer be possible and the standard return procedure may apply.

Refunds After Cancellation

If a cancellation is accepted after payment has been collected, the applicable amount will generally be returned to the original payment method.

The time required for the credit to appear is determined by the relevant bank or payment provider.

Return Not Received

If an approved return has been shipped but has not yet reached the designated return location, please retain your shipping receipt and tracking information.

Providing tracking details to our support team can help us review the status of the return.