If you have a question about my store, a product, an existing order, or one of our store policies, our customer support team is available to help.
Customer Support
For general assistance, you can contact us through:
Email: support@ourbanvella.shop
Phone: +1 386-320-4559
For questions involving an existing purchase, please include your order number whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
Questions Before Purchase
If you need additional information before placing an order, you may contact us regarding:
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Product details
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Available product options
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Ordering procedures
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Payment methods
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Shipping information
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General website questions
When asking about a particular product, please provide its name or other relevant identifying information.
Questions About an Order
If you have already placed an order, our team can assist with general questions regarding:
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Order processing
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Shipment status
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Tracking information
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Delivery concerns
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Payment issues
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Returns
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Refunds
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Damaged merchandise
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Incorrect or incomplete orders
Providing your order number will help us locate the relevant transaction.
Delivery Concerns
If your package has been delayed, shows unusual tracking activity, or is marked as delivered but cannot be located, please contact us with your order and tracking details.
We may also recommend contacting the carrier directly for the most current delivery information.
Return and Refund Assistance
Please contact us before sending merchandise back.
If your request qualifies under our Refund Policy, we will provide the applicable return instructions.
Please do not use the business address below as a return destination unless our support team specifically confirms that you should do so.
Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or incomplete item, please contact us as soon as reasonably possible.
We may request photographs or other information to help us review the situation.
Please retain the original product and packaging while the matter is being reviewed.
Cancellation Requests
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment.
Once an order has been dispatched, cancellation may no longer be possible.
Business Information
my store
1534 Howland Blvd
Deltona, FL 32738
United States
Please note that this is our business contact address and should not be used for returns unless our customer support team provides specific instructions.
Email Contact
For written inquiries:
When contacting us by email, please provide enough information for us to understand your request.
For order-related matters, the order number is particularly helpful.
Phone Contact
+1 386-320-4559
Telephone support is available during the customer service hours listed above.
Privacy Questions
If your inquiry concerns personal information, privacy rights, or the handling of your data, please identify the request as privacy-related when contacting us.
We may need to verify certain information before processing a privacy request.
General Feedback
We welcome customer comments and suggestions regarding your experience with my store.
Feedback can be submitted using the email address above.
Contacting Us
We aim to provide clear and useful assistance and will make reasonable efforts to respond to customer inquiries received during our regular support hours.
Thank you for contacting my store.